FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@hellofancyplants.com

 

Q. Where do you ship from?

A. We are based in beautiful Delray Beach, Florida and most of our apparel printers are located in the United States. However, we offer several custom items that ship from International suppliers. 

 

Q. How long will it take for my items to arrive and how much is shipping?

USA $4.50 - shipping up to 2 to 5 business days (orders over $40 ship FREE!)

CANADA $11.99 - shipping up to 10 to 30 business days 

INTERNATIONAL $11.99 -  shipping up to 10 to 30 business days

Q. Which currency will I be charged in?

A. We processes orders in USD, AUD, CAD and GBP based on the currency with which you added products to your cart. If you complete your checkout via PayPal, then you will checkout using USD currency converted at the latest exchange rate automatically.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All questions can be forwarded to support@hellofancyplants.com

 

Q. What payments do you accept?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is checkout on this site safe and secure?

A. Yes! You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.